Got a question, comment or feedback for us? Get in touch with the team at RYZE Glasgow and we will get back to you as soon as we can.
FAQ's

This page will help to answer some of the most commonly asked questions.

PLANNING YOUR TRIP...

HOW EARLY SHOULD I ARRIVE?

We advise all of our customers to arrive at least 30 minutes prior to your scheduled flight time.
This will allow you enough time to -
 

STEP 1: Complete a disclaimer at our Disclaimer Stations for anyone who does not already have one.

You can skip this step by completing all necessary disclaimers online prior to arrival.


STEP 2: Check-in at the front desk.

You can speed up the time it takes to check-in by booking your tickets online prior to arrival.

PLEASE NOTE: Weekends and school holiday periods are our busiest times. We cannot guarantee spaces for walk-in customers and therefore we highly recommend booking in advance.
 

STEP 3: Receive a safety briefing from a member of our flight crew prior to entering the arena.

PLEASE NOTE: All participants MUST receive a safety briefing before they are permitted entry (even if you have visited us before). Our safety briefings begin 10 minutes prior to each scheduled session.


We are not responsible for time lost due to late arrival or lack of signed disclaimer(s).

WHAT IF I'M RUNNING LATE?

As stated in the question above 'How Early Should I Arrive?', we advise all our customers to arrive at least 30 minutes prior to their scheduled flight time.

During our peak times (weekends & school holidays) we will be unable to guarantee that you receive the full time you have booked for and you will only be able to join in for the remainder of your original booking slot. 
(We cannot add extra time to the end of your session to make up for any time lost at the start)

During off-peak times we will do everything we can to give you the full time you have booked for however this will require us to reschedule your tickets to the next available session and you will be required to wait until this session begins.

We have sessions starting every 30 minutes.
(No session start time is available at 10:30am on any day or at 6:30pm on a Fri or Sat)

HOW DO I GET TO RYZE GLASGOW?

The map at the top of this page will give you an idea of where we are. A more detailed description of how to get to us can be found in the 'Locations' tab at the top of the page.

IS PARKING AVAILABLE?

Free on-street parking is available outside of our facility on Portman Street and some of the surrounding streets however they can be limited during busier periods. If you’re driving to us, then it’s advisable to leave early to give yourself plenty of time to get parked and checked-in.

WHAT SHOULD I WEAR?

Whatever you think is comfortable! You will be having a blast and getting a great workout so loose-fit clothing is ideal.

Please remove any jewellery, watches or belts prior to jumping, these can be stored in one of our on-site lockers.  These articles can fall off, become lost, obstruct/interfere with your jumping experience or cause damage to our trampolines and safety equipment.

(PLEASE NOTE: As RYZE is a family establishment, articles of clothing with inappropriate, vulgar or offensive language/imagery are not permitted.)
 

Gripper Socks

Customers must enter our arena either in their bare feet or wearing gripper socks.
Under no circumstances are customers permitted into the arena in regular socks or in shoes.
We recommend using gripper socks to avoid the risk of slipping when using the activities.

Jumpers are welcome to bring their own gripper socks if they have a pair. If not, they can be purchased from the front desk upon arrival for £2.50 per pair.
(PLEASE NOTE: Our staff may request to inspect non-Ryze gripper socks before admittance to ensure that they will provide adequate slip prevention)

 

Eye Wear

Glasses are permitted for obvious safety reasons, however, contact lenses are recommended as glasses can easily fall off while jumping.

DO YOU HAVE LOCKERS ON-SITE?

We do have closed lockers on-site to store your valuables in (i.e. phones, money, jewellery etc.) and require a £1 coin for use. We also have several open lockers available for less valuable items i.e. shoes or jackets etc. All of our lockers are available on a first-come first-serve basis.

Personal property stored in our lockers are done so completely at your own risk.

DO YOU HAVE WHEELCHAIR ACCESS?

We do. However, access is limited to specific areas of the facility and park arena. For more information:

  • call us on 0141 320 4160 (Option 1)
  • e-mail us at jump@ryzeglasgow.com
BOOKING YOUR TICKETS...

HOW MUCH DOES IT COST?

Flight Tickets

Ages 7+

A standard 1-hour flight ticket for ages 7 and over is £10.00 and is available from 11.00am onwards throughout the week and gives you access to all the activities in our park.

Extra Hour

1 hour not enough? Don’t worry. We also offer additional hours for £5.00 per hour after the initial purchase of a standard flight ticket (Not available Friday-Sunday or on holidays)

Ages 2-6

Flight tickets for ages 2-6 are £7.00 (This age group are only allowed access to the park during our KidJump session: 10.00am until 11.00am every morning).
 

Gripper Socks

Customers must enter our arena either in their bare feet or wearing gripper socks.
Under no circumstances are customers permitted into the arena in regular socks or in shoes.
We recommend using gripper socks to avoid the risk of slipping when using the activities.

Jumpers are welcome to bring their own gripper socks if they have a pair. If not, they can be purchased from the front desk upon arrival for £2.50 per pair.
(PLEASE NOTE: Our staff may request to inspect non-Ryze gripper socks before admittance to ensure that they will provide adequate slip prevention)

For more specific information on prices, discounts and sessions please refer to the 'PRICING/HOURS' and 'SESSIONS' pages of our website.

ARE THERE ANY AGE RESTRICTIONS?

Admittance:

Age Restrictions

RYZE is available and open to everyone aged 2 and over!

Children aged 2 - 6 are only permitted into the park during our KidJump session which is on every morning from 10.00am until 11.00am. Any session from 11.00am onwards is specifically for ages 7 and over. (See our Activities page for more details)

Weight Restrictions

The maximum user weight of our trampolines is 300lbs/21.4st/136kg.

Medical Conditions

If you are pregnant, have a medical condition that is likely to increase your risk of injury or have a pre-existing injury in the process of recovery (e.g. a broken bone) then we advise against using our facility.

Drug/Alcohol Prohibition

Individuals under the influence of drugs or alcohol will not be permitted entry.

Disclaimer:

All jumpers MUST have a valid signed disclaimer before they are permitted entry into the park.

Anyone under the age of 16 must have a disclaimer signed by one of the following:

  • Parent
  • Legal Guardian
  • Responsible adult aged 21+ with the parent/legal guardian of the participant’ permission to sign on their behalf.

Disclaimers can be completed in two ways:

  • eDisclaimer (valid for 12 months): Can be completed either on our website here before you arrive or at our Disclaimer Station when you arrive at the facility.
  • Paper Disclaimer (valid for 1 admission): Can be printed out by following this link and completed prior to arrival at the facility.

PLEASE NOTE: Signing an eDisclaimer on our website now will save you time and make check-in easier when you arrive.

DO I NEED TO BOOK IN ADVANCE?

We always recommend booking in advance. It’s the smartest and easiest way to guarantee your space. 

We do accept walk-ins however Ryze has an occupancy capacity in its facilities that cannot be surpassed and so we cannot guarantee space during our peak times (weekends & school holidays).

You can pre-purchase your flight tickets and secure your space now by clicking on the 'DISCLAIMER/TICKETS' link at the top of the page.

PLEASE NOTE: Flight tickets are non-refundable and non-transferable on the day of the event booked for.

If you are using a VIP Pass, Frequent Flyer Card or any discounts listed on the 'Discounts' tab of our Pricing/Hours page, these cannot be applied online. Please call us on 0141 320 4160 (Option 1) to book your tickets.

WHAT IS YOUR CANCELLATION POLICY?

For bookings of up to 10 people:

We will happily re-schedule or refund a booking any time up to the day before you are scheduled to arrive. Unfortunately, tickets become non-refundable and non-tranferrable on the day of your session.

If you require a refund or wish to reschedule your tickets to another day/time, please call our park on: 0141 320 4160 (Option 1)

For parties and groups of 11+ people:

Payment for Parties and Large Group Events will be given a full refund on cancellations made more than a week in advance. A payment becomes non-refundable within 7 days of the event.

To re-schedule or refund parties or large group events please contact our Events Coordinator on 0141 320 4160 (Option 2).
 

PLEASE NOTE: We will not refund tickets in your booking for jumpers that do not turn up on the day of the event.

WHO HAS TO SIGN A DISCLAIMER?

Participants

Anyone who wishes to enter the park arena MUST have a valid signed disclaimer before they are permitted entry.

Anyone under the age of 16 must have a disclaimer signed by one of the following:

  • Their Parent
  • Their Legal Guardian
  • A Responsible adult (aged 21+) with the parent/legal guardian of the participant’s permission to sign on their behalf.

Disclaimers can be completed in two ways:

  • eDisclaimer (valid for 12 months): Can be completed either on our website here before you arrive or at our Disclaimer Station when you arrive at the facility.
  • Paper Disclaimer (valid for 1 admission): Can be printed out here and completed prior to arrival at the facility.

(PLEASE NOTE: Signing an eDisclaimer on our website now will save you time and make check-in easier when you arrive.)
 

Spectators

Spectators are not permitted into the park arena and therefore do not require a disclaimer for themselves.

DURING YOUR VISIT...

WHAT MANEOUVRES ARE RESTRICTED?

It is important that you only move safely and jump within your own abilities and skill level. However only you know what that is. If you think that a manoeuvre is too scary and/or dangerous to try, then it probably is and should not be attempted.

What manoeuvres are not allowed at RYZE?

- No double or triple flips are permitted even if you are capable.
- No diving head first.
- No ‘Gainers’:

gainer is defined as the acrobatic trick of performing a backwards somersault while still moving forward. It is also referred to as a ‘reverse rotation’.

CAN I BRING FOOD AND DRINK INTO THE ARENA?

No. We do not allow any food, drink or chewing gum into the main park arena. We have an on-site café and vending machines if you want some R&R after your session and a free water fountain is available in the main park arena to keep you hydrated during your session.

ARE CUSTOMERS MONITORED WHILE THEY ARE IN THE ARENA?

Our fully trained Flight Crew members are stationed throughout the park overseeing all areas of our facility, ensuring that jumpers are safe and that our safety rules are being adhered to so that everyone can get the most out of their experience here. Our flight crew are also on hand to assist with any injuries that may occur.

I JUST WANT TO WATCH MY FRIENDS/FAMILY. CAN I?

You don’t have to take part if you don’t want to. If you just want to watch your family/friends, then you can relax in our on-site café upstairs and lounge with a cup of coffee and free Wi-Fi. The café doubles as a viewing platform to allow you to observe without having to purchase a flight ticket.

No spectators are permitted into the park arena and are restricted to the café and lobby areas.


Supervising Adults Exception:

The only exception to this is when you are bringing children aged 2-6 years along to our KidJump session (10.00am-11.00am). This is the only session available to kids of this age group and during this session a supervising adult will be required to go into the main park arena with them. (We require at least 1 adult to every 2 children minimum).
PLEASE NOTE: Supervising Adult(s) are not permitted to use any of the equipment or take part in any activity during our KidJump session and are present only in a supervisory capacity.

ADDITIONAL INFO...

IS TRAMPOLINING DANGEROUS?

Ryze employs the latest technology and safety engineering in an effort to make your jumping experience as safe as possible. Like any other vigorous and physical sporting activity, injuries can and do occur. However, these are rare and usually quite minor. A recent study of trampoline parks across the U.S. found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline Parks have a better safety rate than any competitive sport. Follow our safety rules and the chances of injury are even less.

WHAT IS YOUR PRIVACY POLICY?

We do not share customer card details nor do we share customer’s personal details with any 3rd parties.

WHAT IS YOUR LOST PROPERTY POLICY?

Ryze Glasgow cannot be held responsible for lost, stolen or damaged property in the park.

We will do our best to ensure that any items lost or found are reunited with their owner.

As storage facilities are limited we can only hold on to lost:

  • Articles of clothing for a maximum of 30 days.
  • Valuables (e.g. mobile phones) for a maximum of 6 months.

If you have lost property at the park, please contact the park using the details at the top of this page or leaving us a comment in the comment box to the left and let us know. Please provide us with a detailed description of the property, being sure to note any unique attribute or identify features along with the date of loss.

WHAT IS YOUR FOOTWEAR POLICY?

Customers must enter our arena either in their bare feet or wearing gripper socks. Under no circumstances are customers permitted into the arena in regular socks or in shoes.

We recommend using grippers socks to avoid the risk of slipping when using the activities.

Gripper socks are available for purchase at reception.